Return & Refund Policy

Last updated: September 15, 2026

At Heavenly Hope Shop, we want you to be happy with your purchase. If something isn’t right, we’re here to help and will do our best to make things right.

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return, your item must:

• Be unused and unworn
• Be in its original condition
• Be free of stains, odors, damage, or signs of use
• Include the original packaging, when applicable

To request a return, please contact us at heavenlyhopeshop@gmail.com within 14 days of receiving your order. Please include your order number and brief explanation of the reason for return.

Exchanges

If you received the wrong size or would like to exchange an eligible item, please contact us within 14 days of delivery.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or store credit instead.

Damaged, Defective, or Incorrect Items

We want you to receive your order exactly as expected. If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please send us:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

If the issue is confirmed to be our error or a manufacturing defect, we will work with you to provide a replacement or refund at no additional cost to you.

Non-Returnable Items

For health, safety, hygiene, or customization reasons, certain items may not be eligible for return. These may include:

• Personalized or custom-made products
• Clearance or final-sale items
• Gift cards
• Digital products or downloads
• Items that have been worn, washed, altered, or damaged after delivery

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original method of payment. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are generally non-refundable, unless the return is due to an error on our part or the item arrived damaged or defective.

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.

We recommend using a trackable shipping service when returning an item. Heavenly Hope Shop is not responsible for returns that are lost or damaged during transit.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. Because some orders may be processed or made quickly, we cannot guarantee that cancellation requests can be accommodated after an order has entered processing or production.

Contact Us

If you have questions about a return, refund, or exchange, please contact us:

Heavenly Hope Shop
Email: HeavenlyHopeShop@gmail.com

We appreciate your support of Heavenly Hope Shop and are grateful to have you as a customer. ❤️