Privacy Policy

Last updated: September 15, 2026

At Heavenly Hope Shop, we respect your privacy and are committed to protecting the personal information you provide when you visit our online store or make a purchase.

This Privacy Policy explains how Heavenly Hope Shop collects, uses, and shares personal information when you visit or make a purchase from our Shopify-powered online store.

1. Information We Collect

When you visit our store or place an order, we may collect information such as:

• Your name
• Email address
• Billing and shipping address
• Phone number, if provided
• Order and purchase information
• Payment-related information necessary to process your order
• Information you provide when contacting us
• Information you provide when subscribing to emails or other communications

We may also automatically collect certain information about your device and interaction with our website, including your IP address, browser type, device type, pages viewed, and other website activity.

2. Shopify

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and process customer orders.

Shopify may collect and process personal information in connection with your use of our store and its services.

For information about how Shopify handles personal information, please review Shopify's Privacy Policy.

3. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders
• Process payments
• Arrange shipping and delivery
• Send order confirmations and shipping updates
• Communicate with you about your order
• Respond to customer-service questions
• Process returns, refunds, and exchanges
• Improve our products, website, and customer experience
• Detect and help prevent fraud or unauthorized activity
• Send promotional communications when you have chosen to receive them
• Comply with applicable laws and legal obligations

4. Payment Information

When you make a purchase, your payment information is processed through Shopify and/or the applicable payment provider available at checkout.

We do not intentionally retain complete credit-card or debit-card numbers on our own systems.

Payment providers may process your information according to their own privacy policies and terms.

5. Cookies and Similar Technologies

Our Shopify store and certain third-party services may use cookies, pixels, and similar technologies.

These technologies may be used to:

• Keep the website functioning properly
• Remember preferences
• Maintain shopping-cart functionality
• Understand how visitors use our website
• Improve our website and services
• Measure advertising or marketing performance
• Provide relevant marketing, where applicable

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

6. Information Shared With Service Providers

We may share personal information with companies and service providers that help us operate Heavenly Hope Shop, including:

• Shopify
• Payment processors
• Shipping and delivery providers
• Order fulfillment providers
• Email and marketing services
• Website analytics providers
• Customer-support services
• Other technology providers that help us operate our business

These providers receive information only as reasonably necessary to perform services on our behalf or provide services connected to your transaction.

7. Order Fulfillment

Some Heavenly Hope Shop products may be fulfilled or produced by third-party fulfillment or print-on-demand providers.

When necessary to fulfill an order, we may provide those providers with information such as your name, shipping address, order details, and other information necessary to produce and deliver your purchase.

8. Marketing Communications

If you choose to receive promotional emails from Heavenly Hope Shop, we may use your email address to send information about:

• New products
• Special offers
• Promotions
• Shop announcements
• Inspirational content
• Other updates from Heavenly Hope Shop

You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in the email or by contacting us.

9. Your Information and Third-Party Services

Our store may include links, applications, payment services, social-media features, analytics tools, advertising services, or other third-party services.

These third parties may collect or process information according to their own privacy policies.

Heavenly Hope Shop does not control the privacy practices of third-party companies.

10. Data Security

We take reasonable measures to protect the personal information we maintain.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete transactions
• Provide customer service
• Maintain business and tax records
• Process returns and refunds
• Resolve disputes
• Prevent fraud
• Comply with legal obligations

When information is no longer reasonably needed, we may delete or securely dispose of it when appropriate.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child in a manner prohibited by applicable law, we will take reasonable steps to delete that information.

13. Your Privacy Rights

Depending on where you live, you may have certain rights concerning your personal information, including rights to request access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

14. Do Not Sell or Share

Heavenly Hope Shop does not sell your personal information as part of our ordinary business operations.

Certain advertising, analytics, or tracking technologies may be considered a "sale" or "sharing" of personal information under some state privacy laws, even when no money is exchanged.

If applicable to our store and your location, we will provide the privacy choices and opt-out mechanisms required by law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this policy.

16. Contact Us

If you have questions about this Privacy Policy or how Heavenly Hope Shop handles personal information, please contact us:

Heavenly Hope Shop
Email: HeavenlyHopeShop@gmail.com

Business Hours:
Monday–Saturday: 8:00 AM–5:00 PM
Sunday: Closed

We appreciate your trust and are committed to handling your information responsibly.